Why are they called Kangaroo Cups?
Lily knew that Kangaroos use their tails almost like a third leg to help them balance while jumping and standing, so she named her invention Kangaroo Cups. :) Last updated: Wed, Jun 11 2014 4:07 pm EDT
Can the Kangaroo Cups go in the dishwasher and microwave?
Yes, the cups are made out of BPA-free plastic that is dishwasher and microwave safe. Last updated: Wed, Jun 11 2014 4:09 pm EDT
Can I use the plastic Kangaroo Cup for hot liquids?
Yes, you can use it for both hot and cold liquids. Last updated: Tue, Jun 10 2014 11:52 pm EDT
Can I still order ceramic Kangaroo Cups?
We are out of stock of ceramic Kangaroo Cups, but we will be putting a redesigned ceramic version back into production alongside the plastic version with a similar delivery date (October/November). You can pre-order at http://www.imagiroo.com/buy/. You will also have the option to add ceramic Kangaroo Cups to your order at the end of the campaign! Last updated: Wed, Jun 11 2014 12:42 am EDT
What’s the deal with international shipping?
International shipping is expensive, and we based our $25 shipping cost on the experience we had with our previous Kickstarter. However, we’ve seen a lot more international interest with this project. When we get enough backers from any given country, that enables us to send a large shipment to a fulfillment center in that country and then use domestic shipping from there. That lowers the cost of international shipping a LOT. So far, we’ve heard from enough backers in Canada and the UK to know that we’ve hit critical mass and can offer $10 shipping for those countries. We’re currently working with shippers to determine what shipping costs to the rest of the EU would be. If we’re able to determine that we have enough backers in the EU, it’s possible that we can lower the shipping there, too. It can be hard to tell what countries our backers are from until the campaign is over. But if we find out after the final survey that we can lower shipping costs to any other areas, we will do that and you will be able to choose between a refund for any extra money paid or using it as a credit toward additional cups. IF YOU ARE SHIPPING TO CANADA OR THE UK If you are pledging and want your cup shipped to Canada or the UK, do NOT select international shipping when you’re checking out. Instead add $10 to your pledge to cover the shipping costs. If you’ve already pledged and selected international shipping, you can revise your pledge, deselect international shipping, and instead add $10 to your pledge amount. If all this is very confusing, don’t worry. If you over-pledge, we will refund your money at the end of the campaign. If you under-pledge, you can charge the difference at the end of the campaign. Last updated: Wed, Jun 11 2014 4:07 pm EDT
What happens at the end of the campaign?
At the end of the campaign, Kickstarter will charge your credit card for the amount you’ve pledged. You will receive a message from us to participate in a backer survey. This is where we will do several things: 1. Collect your shipping address 2. Ask you what name you would like on the Backer Plaque 3. Give you the option to change your reward selection (ie, change colors/styles) 4. Add additional cups, including ceramic cups, to your order 5. Finalize shipping costs 6. Pay for any additional cups or shipping 7. Tell us if you’d like a refund if you overpaid for international shipping We will most likely be using a third-party company that specializes in making this a painless process. We will share more details about what to expect toward the end of the campaign. Last updated: Wed, Jun 11 2014 12:41 am EDT
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.